“...prior to your involvement, I had hoped that at least some of the differences between the parties might be resolved, so that if the court action did require to proceed, at least the dispute would have been narrowed. I also thought that if anyone could assist in this difficult situation, it would be Core. I did not, however, anticipate that final resolution would be reached, knowing as I did how entrenched the parties’ position seemed to be prior to mediation starting. The fresh perspective which the mediator was obviously able to offer seems to have made all the difference.”