"I cannot thank you enough for all your help and guidance throughout the mediation...For the first time in six years I can look forward instead of backwards. All the energy can now be channeled into positive things like building the new business...There is absolutely no doubt in my mind that we would not be where we are today if you hadn't helped us through the process. Mediation was the key to making both parties face reality and focus on an outcome that could let us all put the past behind us."
, Party to a commercial dispute in Scotland