Event Description

Module 1: Dealing with Differences and Disputes Using Mediation Skills

This course is for decision-makers, managers, legal and other advisers, leaders, negotiators, or anyone who has to deal with difficult situations, disputes or decisions.

• Getting to the heart of a problem
  
• Breaking deadlock
  
• Bringing polarised parties to the table
  
• Developing options for mutually acceptable solutions
  
• Developing really effective negotiation skills
  
• Thinking the unthinkable
  
• Helping to find innovative outcomes
  
• Working with difficult colleagues and contractors
  
• Using a process which works across all sectors and interests

Module 1 is an excellent introduction to the skills of handling conflict and differences and covers conflict management, negotiation and mediation in commercial, workplace and organisational settings.

Completion of this module leads to Core's Certificate of Attendance at Mediation Training.

Our Spring 2010 course was over-subscribed and recent participants have come from a fascinating cross section of business, industry and the professions, including the oil and gas sector, sports administration, planning, NGO’s, construction, consultancy, the law, public sector finance and business management. 

Feedback for our course has been outstanding:

"I found the Core mediation and conflict management skills training to be the most intensive and rewarding experience I have ever participated in."

“Fabulous, top quality training, busy and crammed full of new skills and experiences. I loved it.”

See the course prospectus. 

See the course brochure.