The Next Stage Training Course

Key Learning Points

· The importance of the strategic use and exchange of information

· Avoidance of positional bargaining and shuttle offers

· The importance of non-monetary elements in many deals

· Attentiveness, awareness, sensitivity and language

· The impact of venue and setting

· The tensions and dynamics within teams

· Effectively using time in complex mediations

· Living with uncertainty, risk, discomfort and innovation

· Challenging without offending unnecessarily

· That we are all human and learn from what does not work – even mediators!