Telephone advisory service as to whether the circumstances of the claim are appropriate for Mediation

Guidance through the procedure

Approach to the other side, if this required

In discussion with the parties, making arrangements for the mediation

A pre-mediation meeting to discuss arrangements, whenever this is appropriate

After consultation with the parties, appointing a Mediator

Organising exchange of information and paperwork and supplying these to the Mediator

Mediator's preparation up to 2 hours

Arranging venue and dates

Assisting the parties to draft and agree the Agreement to Mediate

The Mediation

Assisting the parties to draft the Resolution Agreement