Core Solutions Group Limited makes this statement in light of the General Data Protection Regulation in order to inform our clients and contacts of Core's privacy and data protection practices which govern the processing of your personal data.
We at Core Solutions are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about you when you employ our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
If you have questions about this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Core Solutions, 10 York Place, Edinburgh, EH1 3EP, United Kingdom. You can also telephone +44(0)131 524 8188.
Core Solutions provides mediation, training and other services throughout Scotland, the rest of the UK and elsewhere. Our office is located at 10 York Place, Edinburgh, EH1 3EP, United Kingdom.
We collect personal information when you contact us about our mediation services, courses and events, or if you register to receive our newsletters.
The personal information we collect might include your name, address, email address, details of mediations and training or other engagement with us, location, IP address, and information regarding what pages on our website are accessed and when.
We may use your information to:
All employees and contractors working in Core’s office have access to our databases. We will not sell or rent your information to third parties, and we will not share your information with third parties for their marketing purposes.
We may pass your information to third parties in order to provide our services. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service. This may include providing lists of participants to venues where we hold mediations and events.
We use MailChimp for our newsletter database, CapsuleCRM for our main contacts database and our files are hosted on Dropbox for Business’ cloud servers. Our email is provided by Office 365.
We will not release your information to additional third parties unless we are required to do so by law.
You may decide at any time to change your preferences about how and whether you receive information from us. If you do not want to receive direct marketing communications from us simply click the unsubscribe link found at the bottom of each of our marketing emails.
We will not contact you for marketing purposes by email, phone or text message unless you have expressed interest in receiving such communication, for example by signing up to one of our mailing lists, or we have a mutual legitimate interest, for example, you have participated in one of our training courses.We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at email@example.com or telephone on +44(0)131 524 8188.
Keeping your information up to date is important to us, and you have the right to ask for a copy of the information Core Solutions holds about you. If you change email address, or any of the other information we hold is inaccurate or out of date, and you are subscribed to our mailing lists, click the “Update my details” link at the bottom of each of our marketing emails to make sure that we can stay in touch. Otherwise, please email us at firstname.lastname@example.org, write to Core Solutions, 10 York Place, Edinburgh EH1 3EP, or telephone +44(0)131 524 8188.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. If you would like to know about our retention periods for particular types of data, send us an email at email@example.com.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
We use Dropbox to store our files on European Servers. You can read about their approach to information security here: https://www.dropbox.com/business/trust
Non-sensitive details (your name and email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information, such as location and previous interaction with our communications to create a profile of your interests and preferences so that we can contact you with information relevant to you.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, go to www.allaboutcookies.org.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Core Solutions only uses GDPR-compliant cloud storage providers with EU-based servers, however, if you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
If you are unhappy, we encourage you to get in touch with us to discuss your concerns. We endeavour to improve our practices over time and are open to comments. You can email us at firstname.lastname@example.org or telephone at 0131 524 8188.
You also have a right to lodge a complaint. In the UK the supervisory authority for data protection is:
Information Commissioner's Office
0303 123 1113 (local rate)
We keep this Policy under annual review. This Policy was last updated in May 2018.