Privacy Policy

Core Solutions Group Limited makes this statement in light of the General Data Protection Regulation in order to inform our clients and contacts of Core's privacy and data protection practices which govern the processing of your personal data. 

We at Core Solutions are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about you when you employ our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you have questions about this Policy and our privacy practices should be sent by email to info@core-solutions.com or by writing to Core Solutions, 10 York Place, Edinburgh, EH1 3EP, United Kingdom. You can also telephone +44(0)131 524 8188.

Who are we?

Core Solutions provides mediation, training and other services throughout Scotland, the rest of the UK and elsewhere. Our office is located at 10 York Place, Edinburgh, EH1 3EP, United Kingdom. 

How do we collect information?

We collect personal information when you contact us about our mediation services, courses and events, or if you register to receive our newsletters.

What information do we collect?

The personal information we collect might include your name, address, email address, details of mediations and training or other engagement with us, location, IP address, and information regarding what pages on our website are accessed and when.

How is your information used?

We may use your information to:

  • carry out our obligations arising from any contracts we enter into together;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include marketing emails about our services, events and courses.

Who has access to your information?

All employees and contractors working in Core’s office have access to our databases. We will not sell or rent your information to third parties, and we will not share your information with third parties for their marketing purposes.

Third Party Service Providers working on our behalf:

We may pass your information to third parties in order to provide our services. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service. This may include providing lists of participants to venues where we hold mediations and events.

We use MailChimp for our newsletter database, CapsuleCRM for our main contacts database and our files are hosted on Dropbox for Business’ cloud servers. Our email is provided by Office 365.

We will not release your information to additional third parties unless we are required to do so by law.

Your preferences

You may decide at any time to change your preferences about how and whether you receive information from us. If you do not want to receive direct marketing communications from us simply click the unsubscribe link found at the bottom of each of our marketing emails.

We will not contact you for marketing purposes by email, phone or text message unless you have expressed interest in receiving such communication, for example by signing up to one of our mailing lists, or we have a mutual legitimate interest, for example, you have participated in one of our training courses.We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at info@core-solutions.com or telephone on +44(0)131 524 8188.

How you can update your information

Keeping your information up to date is important to us, and you have the right to ask for a copy of the information Core Solutions holds about you. If you change email address, or any of the other information we hold is inaccurate or out of date, and you are subscribed to our mailing lists, click the “Update my details” link at the bottom of each of our marketing emails to make sure that we can stay in touch. Otherwise, please email us at info@core-solutions.com, write to Core Solutions, 10 York Place, Edinburgh EH1 3EP, or telephone +44(0)131 524 8188.

Deleting your Information

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. If you would like to know about our retention periods for particular types of data, send us an email at info@core-solutions.com.

Security precautions in place to protect your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

We use Dropbox to store our files on European Servers. You can read about their approach to information security here: https://www.dropbox.com/business/trust

Non-sensitive details (your name and email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We may analyse your personal information, such as location and previous interaction with our communications to create a profile of your interests and preferences so that we can contact you with information relevant to you.

Use of Cookies

'Cookies' are small pieces of information sent by a website to your computer and stored on your web browser to allow that website to recognise you when you visit again. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Our website makes minimal use of Cookies. 

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, go to www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

Core Solutions only uses GDPR-compliant cloud storage providers with EU-based servers, however, if you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

If you have a complaint

If you are unhappy, we encourage you to get in touch with us to discuss your concerns. We endeavour to improve our practices over time and are open to comments. You can email us at info@core-solutions.com or telephone at 0131 524 8188.

You also have a right to lodge a complaint. In the UK the supervisory authority for data protection is:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113 (local rate)

Review of this Policy

We keep this Policy under annual review. This Policy was last updated in May 2018.

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