Separating People From The Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it is not easy! Here are some reflections.
Podcast 10, 21/05/2020
Discussion of a tool to help communicate with someone with whom you disagree
Podcast 1, 02/04/2020
Further discussion of a tool to help communicate with someone with whom you disagree
Podcast 2, 03/04/2020
Another tool to help communication with someone who is angry, upset or in dispute, condensing our mnemonic AARREE, from parts 1 and 2, into a shorter form: CARE
Podcast 3, 06/04/2020
Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really good conversation. To do so well is a skill in itself.
Podcast 4, 09/04/2020
Further tips about asking really effective questions to enhance understanding and get under the surface, with many examples.
Podcast 5, 14/04/2020
Preparing for a difficult meeting, negotiation or mediation? These are the sorts of questions you might consider. Further tips for more effective conversations.
Podcast 6, 17/04/2020
Why am I asking this question of this person at this time in this way? The best question of all? What questions would you ask today's decision-makers?
Podcast 7, 23/04/2020
Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a structured, non judgemental and forward-looking way to achieve this.
Podcast 8, 04/05/2020
A final session on questions, with illustrations of deep questions to enhance understanding - and discussion of what it takes to listen really well.
Podcast 9, 14/05/2020