Core Skills Club: Taking the Podcasts Online

Small group online training sessions, practising the skills featured in John's podcasts.

Full details here.

Most Recent Episode

Taking Stock

Taking Stock of the first 14 podcasts and introducing our online workshop series.

(LISTEN HERE)           (READ TRANSCRIPT)

Podcast 15, 09/07/2020

Past Episodes

Dealing with Difficult Situations 1:  AARREE

Discussion of a tool to help communicate with someone with whom you disagree

(LISTEN HERE)          (READ TRANSCRIPT)

Podcast 1, 02/04/2020

 

Dealing with Difficult Situations 2:  AARREE (part 2)

Further discussion of a tool to help communicate with someone with whom you disagree

(LISTEN HERE)          (READ TRANSCRIPT)

Podcast 2, 03/04/2020

 

Dealing with Difficult Situations 3:  CARE

Another tool to help communication with someone who is angry, upset or in dispute, condensing our mnemonic AARREE, from parts 1 and 2, into a shorter form: CARE

(LISTEN HERE)          (READ TRANSCRIPT)

Podcast 3, 06/04/2020

 

Better Conversations, Better Outcomes:  Asking Questions (part 1)

Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really good conversation. To do so well is a skill in itself.

(LISTEN HERE)          (READ TRANSCRIPT)

Podcast 4, 09/04/2020

 

Better Conversations, Better Outcomes:  Asking Questions (part 2)

Further tips about asking really effective questions to enhance understanding and get under the surface, with many examples.

(LISTEN HERE)          (READ TRANSCRIPT)

Podcast 5, 14/04/2020

 

Better Conversations, Better Outcomes:  Asking Questions as part of Preparation (part 3)

Preparing for a difficult meeting, negotiation or mediation?  These are the sorts of questions you might consider. Further tips for more effective conversations.

(LISTEN HERE)          (READ TRANSCRIPT)

Podcast 6, 17/04/2020

 

Better Conversations, Better Outcomes:  Asking Questions (part 4)

Why am I asking this question of this person at this time in this way?  The best question of all?  What questions would you ask today's decision-makers?

(LISTEN HERE)          (READ TRANSCRIPT)

Podcast 7, 23/04/2020

 

Better Conversations, Better Outcomes:  Giving Feedback Using HPDREE

Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a structured, non judgemental and forward-looking way to achieve this.

(LISTEN HERE)           (READ TRANSCRIPT)

Podcast 8, 04/05/2020

 

Better Conversations, Better Outcomes:  Some Deep Questions and Really Listening

A final session on questions, with illustrations of deep questions to enhance understanding - and discussion of what it takes to listen really well.

(LISTEN HERE)           (READ TRANSCRIPT)

Podcast 9, 14/05/2020

 

Better Conversations, Better Outcomes:  Separating People From The Problem

Separating People From The Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it is not easy! Here are some reflections.

(LISTEN HERE)          (READ TRANSCRIPT)

Podcast 10, 21/05/2020

 

Better Conversations, Better Outcomes:  The Power of the Pause

In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.

(LISTEN HERE)           (READ TRANSCRIPT)

Podcast 11, 29/05/2020

 

Better Conversations, Better Outcomes:  PRUDDIE - A Valuable Structure

Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our effectiveness and ensure a successful outcome. PRUDDIE is just such a structure, tried and tested over the years.

(LISTEN HERE)           (READ TRANSCRIPT)

Podcast 12, 18/06/2020

 

Neuroscience, Mediation and Negotiation 

Our understanding of neuroscience and cognitive and implicit biases has increased greatly in recent years. This podcast explores how this learning is applied by a mediator to help parties to negotiate and mediate more effectively.

(LISTEN HERE)           (READ TRANSCRIPT)

Podcast 13, 25/06/2020

 

Neuroscience, Mediation and Negotiation - Part 2

Part 2 of a discussion of important biases which affect the way we think, communicate, negotiate and mediate.

(LISTEN HERE)           (READ TRANSCRIPT)

Podcast 14, 03/07/2020

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