Sometimes we need to say No to others. But it can be hard. How do we establish and hold on to what is really important to us, assert those things positively - and still maintain and build relationships, while finding acceptable outcomes for all concerned? Listen to this podcast!
Podcast 18, 09/09/2020
Discussion of a tool to help communicate with someone with whom you disagree
Podcast 1, 02/04/2020
Further discussion of a tool to help communicate with someone with whom you disagree
Podcast 2, 03/04/2020
Another tool to help communication with someone who is angry, upset or in dispute, condensing our mnemonic AARREE, from parts 1 and 2, into a shorter form: CARE
Podcast 3, 06/04/2020
Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really good conversation. To do so well is a skill in itself.
Podcast 4, 09/04/2020
Further tips about asking really effective questions to enhance understanding and get under the surface, with many examples.
Podcast 5, 14/04/2020
Preparing for a difficult meeting, negotiation or mediation? These are the sorts of questions you might consider. Further tips for more effective conversations.
Podcast 6, 17/04/2020
Why am I asking this question of this person at this time in this way? The best question of all? What questions would you ask today's decision-makers?
Podcast 7, 23/04/2020
Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a structured, non judgemental and forward-looking way to achieve this.
Podcast 8, 04/05/2020
A final session on questions, with illustrations of deep questions to enhance understanding - and discussion of what it takes to listen really well.
Podcast 9, 14/05/2020
Separating People From The Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it is not easy! Here are some reflections.
Podcast 10, 21/05/2020
In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.
Podcast 11, 29/05/2020
Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our effectiveness and ensure a successful outcome. PRUDDIE is just such a structure, tried and tested over the years.
Podcast 12, 18/06/2020
Our understanding of neuroscience and cognitive and implicit biases has increased greatly in recent years. This podcast explores how this learning is applied by a mediator to help parties to negotiate and mediate more effectively.
Podcast 13, 25/06/2020
Part 2 of a discussion of important biases which affect the way we think, communicate, negotiate and mediate.
Podcast 14, 03/07/2020
Taking Stock of the first 14 podcasts and introducing our online workshop series.
Podcast 15, 09/07/2020
Reframing - words, ideas, proposals, reactions, responses and our view of the world - is really important. This podcast discusses reframing and other interesting ways to enhance your communications, negotiations and conversations.
Podcast 16, 16/07/2020
What we say (the words we use), how we say it (the use of our voices) and what we do as we speak (what others see) all contribute to the effectiveness of our communication. In this, our first video podcast, John Sturrock discusses how we can avoid the communication chasm and highlights practical steps to ensure that we get our messages across so that what others hear is what we actually mean.
John has used video on this occasion and that helps to emphasise the point! Contrast the audio with the video and see / hear the difference! Which works better? Why?
Podcast 17, 25/08/2020