Vision and Values
Customer Focus
We will always listen to and work with those who use or might wish to use our services; we will seek to address concerns quickly and to learn from what customers tell us.
Excellence
We seek to use creative, imaginative and innovative best practices to build a pre-eminent business based on excellence and independence.
Engagement, enthusiasm, encouragement and energy underpin our approach to our work – with vision, focus and top-class delivery being the hallmarks of our success.
Relationships
Relationships, respect for others, honesty, trustworthiness and good humour are important to us in what we do; collaboration, communication, co-operation, consensus and concern for others are integral to how we approach our services.
Leadership
Our objective is to make a difference. We aim to add value as we seek to help people, organisations and businesses to deal with differences and difficult situations and to cope with change; and we aspire to be influential in the development of new ideas in Scotland and elsewhere.
Integrity
For us, it is important to embody what we stand for; to walk the talk and to model what we recommend to others; and to seek to demonstrate consistency with our basic values in all we do.
Sustainability
Making profit is an important enabler, but not an end in itself. We will offer support to not for profit initiatives which are consistent with the Core vision and values. We recognise that we need to help to build a sustainable future in which we seek to preserve our limited resources.