Core's Flagship Mediation, Negotiation and Conflict Management training courses assist leaders, professionals, managers, consultants and decision-makers to communicate effectively, manage differences better and resolve disputes quickly. The courses are highly regarded in Scotland, the UK and throughout Europe. Tried and tested from years of experience in mediation and in some of the toughest negotiations, our internationally recognised team of coaches is led by Core's senior mediator, John Sturrock QC.
Our course participants come from the public and private sectors, and many backgrounds including commercial and legal, government, banking, human resources, sport and not-for-profit, from throughout the UK and Europe.
Residential Summer School:*
Using Mediation Skills as a Leader
2 - 5 September 2018
Module 2: Building Mediator Competence
4 - 5 October 2018
* Note that the Residential Summer School is available as a free standing course. It is also a prerequisite for attending Modules 2 and 3.
I cannot begin to tell you how much I have learnt or how much confidence this has given me. It has been an amazing personal journey.
Spring School Participant 2017
The whole experience was first class and superbly organised – it was informative, thought-provoking, challenging and immensely enjoyable.
Spring School Participant 2017
Interactive and practical learning of skills and techniques, supported by our highly skilled and experienced coaches.
The course includes workshops each day using case studies, role play, demonstrations, video feedback and one-to-one coaching.
• The different stages in communication, problem-solving, negotiation and decision-making
• How best to prepare and plan for difficult negotiations
• Essential communication strategies to use when under pressure
• Effective questioning techniques to get to the heart of a problem
• How to build and maintain rapport and working relationships in difficult situations
• Strategies to deal with emotion, polarisation and anger
• Techniques to break impasse and deadlock
• How to find creative solutions to problems based on real interests and needs
• How to undertake the role of the independent facilitator
• Enhanced leadership and decision-making in tough situations
• Savings in time and cost
• Better and more productive business relationships
• Enhanced morale and effectiveness in the workplace and boardroom
• More effective approaches to difficult negotiations
• Collaborative problem-solving with colleagues, clients and contractors
• High performance handling of complaints
• Reduction in disputes and better managed conflict
• Improved management and assessment of risk
You can download our 2018 course brochure here.
Our course leaders are well recognised for the excellent standards they set and for the impact they have on participants.
John Sturrock QC is founder and Chief Executive of Core and has been described as "the foremost mediator in Scotland" and "one of the best teachers of mediation".
Liz Rivers was a commercial litigation lawyer in London for 10 years. She is a highly experienced mediator and executive coach, working in a wide variety of organisations.
Charlie Woods is formerly a Director and Chief Economist at Scottish Enterprise with extensive experience of industry and now a skilled mediator.
Hugh Donald OBE is formerly Chairman of a large Scottish legal firm, a mediator since the 1980's and a highly regarded coach and mentor.
2 - 5 September 2018
Venue: The Norton House Hotel, Ingliston
CPD: 24+ hours
Our Summer School is designed for leaders and is a full residential experience. A stand-alone course, it also serves as Module One for those looking to take the Mediator Competency and Assessment Modules.
If you do not wish to register yet but wish to express serious interest, please contact Miriam Kennedy or call 0131 524 8188.
4 - 5 October 2018
Central Edinburgh | CPD: 16+ hours
Build and refine your mediation and negotiation skills, through practical application and video feedback. Work on a full mediation, using a case study in:
31 October 2018
Central Edinburgh | CPD: 6+ hours
Refine and enhance your mediation skills prior to the assessment days.
1 - 2 November 2018
CPD: 16+ hours
For those who have completed modules 1 and 2, this optional assessment module gives you the opportunity to achieve Core's highly regarded accreditation: Certificate of Competence in Mediation Skills.
You will be assessed on each day with one to one feedback from professional mediators.
The Core courses are recognised by the Scottish Mediation Network and by the Chartered Institute of Arbitrators, who will award Membership to applicants upon successful completion of the Core training.
"This is the best training I’ve ever been on. Why? Very skilled trainers – and they were very skilled both as trainers and as mediators; an eclectic mix of methods, exercises, information which drew together a powerful body of evidence, much of which I hadn’t been aware of previously; participants with an incredible breadth of experience and variety of backgrounds; an encouraging environment which enabled us to try out new techniques and support each other; and sufficient time for us to gel as a group, away from every day distractions."
Lesley Irving, Head of Equality Policy, Scottish Government | Summer School 2017 Participant
“Just a quick one to say how much I enjoyed the course last week. It was a real pleasure. What a diverse group and a privilege to share so many different ideas about the more human aspects of the mediation process. I came away with an open heart and an open mind and I am sure I will make great use of the experience going forward. “
Summer School Participant 2017
“A fantastic Course that is unquestionably transformational for any nature of professional, and has provided the basis upon which I have gone on to re-appraise and evolve the way in which I do all my business. In particular it both consolidated and honed the critical skills of listening and hearing, thereby properly enabling that ‘better conversation’ – you cannot understand what you haven’t heard!”
James Johnston, Director, Transcend Change Ltd | Spring School 2017 Participant
"Within a few hours of starting this course, I could see the commercial return it would make. Within a few days of finishing it, I was already recouping the investment. For anyone involved in any form of commercial dispute resolution, I doubt there is a more cost-effective investment than this intense course. What's more, I’m now finessing a new skill set that's enriching most aspects of my business and personal life as well as directly benefiting the bottom line."
Douglas Campbell, Head of Corporate Support, Clydesdale Bank | Spring School Participant 2017
"The whole experience was first class and superbly organised – it was informative, thought-provoking, challenging and immensely enjoyable."
Gillian Carmichael Lemaire, Director, Carmichael Lemaire Ltd | Spring School Participant 2017
"I am really pleased that I have undertaken this course. The skill set is useful for life let alone mediation. It was a real privilege to meet and learn from the course teaching team, who all have huge reputations in this field. All of them have a really calm approach but are able to elicit areas for development and were quite direct about challenge, but encouraging at the same time. I wish I had had time to do this course a long time ago!"
Dame Sue Bruce | Summer School Participant 2015
"Easily the most transformational course I have ever attended. The learning and skills developed have already paid dividends, unlocking some challenging situations and delivering results within days. John Sturrock and his colleagues are leaders in their field and freely shared their expertise with warmth, compassion and joy. If you have the opportunity to attend this course do all you can to make it happen."
Oonagh Gil, Deputy Director, Scottish Government | Summer School Participant 2015
“The format of the course allowed me to gain invaluable practical experience of negotiation, mediation and conflict management skills and techniques, [and]….the opportunity to connect with highly skilled, friendly and engaging professionals from business and the public sector. It was the most challenging and rewarding training I have ever undertaken.”
Spring 2015 Participant
"By far the best course I have ever attended. I wish I had done it years ago. John and his colleagues are excellent and passionate teachers. Two and a half years on, I still frequently return to the course materials and my notes"
Anna Howard, Non-Practising Solicitor and PhD Candidate, Queen Mary University of London | Autumn 2014 Participant
"A brilliant course.. and whether you become a mediator or not, it will change and enhance how you work and view the world."
Campbell Gemmell, Consulting Partner, Canopus Scotland | Autumn 2014 Participant
"One of the few training courses that actually changes employee behaviours and makes them think differently about dispute resolution and mediation's place in the process. Colleagues have found the sessions challenging and inspiring and they have been able to use their learnings practically to improve customer service and their working environment when handling disputes."
Jeff Hartley, Head of Group Customer Relations RBS, 2003-2015
"It simply is the best course I've ever attended. The whole module was incredibly interesting, engaging and challenging!"
Senior HR Professional, major bank
“I have undertaken many courses in my time, however I can honestly say that there is no course that compares with yours for making you stop and think and look inwards to challenge your own thinking and filters."
Senior Health Professional
“I have found the course to be a positive and inspiring experience, which has challenged my professional practices and caused me to consider what is important. It should be compulsory!”
“This was one of the most valuable learning experiences I have had in years. The presenters and other contributors were superb. Never seen better.”
Senior NHS Professional
"It sounds like a cliche but is nevertheless true: Core's flagship Mediation and Conflict Management course was the best, most valuable and rewarding training course I have attended and is undoubtedly a hard act to follow."
“As good as they come, seriously. A great many lawyers and non-lawyers would benefit from what you teach.”
“I thought the course was superb - one of the most fulfilling (albeit difficult) experiences I have ever had….it has made me think very differently about what I have been doing for the last 20 years … and may even have changed my outlook on life to a significant degree!”
Senior legal practitioner
"In 20 years of attending educational and skills training courses, I am happy to say that this was the most informative, useful and enjoyable I have yet been to."
Partner, law firm
“Quite the best I have been on. I was genuinely very impressed. I can see that the techniques we were being taught were used in the conception and delivery of the course itself.”
Partner, professional services firm
“My colleagues both work on very high profile projects which require them to deal with a good deal of conflict and I consider your course to be the best there is in helping anyone to meet these challenges.”
Senior manager in major accountancy firm
“Excellent course. Entertainingly presented with high quality trainers. Has given me more cause for thought than most other courses I have attended. I increasingly became convinced over the course that mediation can and does work.”
Corporate adviser, oil and gas company
“I found the course exhilarating, extremely hard work and most thought provoking. This course has been far more useful as it concentrated very much on my development as well as giving me the opportunity of benefiting from others’ experiences.”
Senior manager in Top 3 accountancy firm
“I find the Core training to be the best I have experienced in my time in private practice because of the ability to get underneath the surface of what is going on.”
Partner in large law firm