Course Details

Flagship Mediation Training Course
Using Mediation Skills as a Professional and Leader

Course Dates 2017 | Scotland, UK

 Register Here for Early Bird Rates

Core's Flagship Mediation, Negotiation and Conflict Management training courses assist leaders, professionals, managers, consultants and decision-makers to communicate effectively, manage differences better and resolve disputes quickly. The courses are highly regarded in Scotland, the UK and throughout Europe. Tried and tested from years of experience in mediation and in some of the toughest negotiations, our internationally recognised team of coaches is led by Core's senior mediator, John Sturrock QC.

Our course participants come from the public and private sectors, and many backgrounds including commercial and legal, government, banking, human resources, sport and not-for-profit, from throughout the UK and Europe.

Spring 2017

Spring School:*
Using Mediation Skills as a Professional
27 - 29 March 2017 

Module 2: Building Mediator Competence 
4 - 5 May 2017

Module 3:
Optional Practice Day
 24 May 2017
25 - 26 May 2017


Summer 2017

Residential Summer School:*
Using Mediation Skills as a Leader
3 - 6 September 2017

Module 2: Building Mediator Competence 
2 - 3 October 2017

Module 3:
Optional Practice Day
1 November 2017
2 - 3 November 2017

* Note that the Spring School and the Residential Summer School are available as free standing three day courses. They are also a prerequisite for attending Modules 2 and 3.

“I wanted to let you know how much I ‘enjoyed’ the course.  I use the term ‘enjoy’ on a reflective basis.  At the time, with palms sweating and mind racing, it’s perhaps not the term I would have used!  I found it energising and refreshing to be placed so far outside my general competences and, whilst uncomfortable at the time, I am now reaping the benefits of the skills gained in my everyday working and personal life.” 
 Spring School Participant 2016 

“This was the best course I have been on and I would recommend it to anyone who has to deal with difficult situations or people"
Spring School Participant 2016  


How is the course delivered?

Interactive and practical learning of skills and techniques, supported by our highly skilled and experienced coaches.

The course includes workshops each day using case studies, role play, demonstrations, video feedback and one-to-one coaching.


You will learn:

• The different stages in communication, problem-solving, negotiation and decision-making
• How best to prepare and plan for difficult negotiations
• Essential communication strategies to use when under pressure
• Effective questioning techniques to get to the heart of a problem
• How to build and maintain rapport and working relationships in difficult situations
• Strategies to deal with emotion, polarisation and anger
• Techniques to break impasse and deadlock
• How to find creative solutions to problems based on real interests and needs
• How to undertake the role of the independent facilitator


Benefits to you, your organisation and others:

• Enhanced leadership and decision-making in tough situations
• Savings in time and cost
• Better and more productive business relationships
• Enhanced morale and effectiveness in the workplace and boardroom
• More effective approaches to difficult negotiations 
• Collaborative problem-solving with colleagues, clients and contractors
• High performance handling of complaints
• Reduction in disputes and better managed conflict
• Improved management and assessment of risk

Click here for fees and registration


Course Leaders

Our course leaders are well recognised for the excellent standards they set and for the impact they have on participants.

John Sturrock QC is founder and Chief Executive of Core and has been described as "the foremost mediator in Scotland" and "one of the best teachers of mediation".

Liz Rivers was a commercial litigation lawyer in London for 10 years. She is a highly experienced mediator and executive coach, working in a wide variety of organisations.

Charlie Woods is formerly a Director and Chief Economist at Scottish Enterprise with extensive experience of industry and now a skilled mediator.

Hugh Donald OBE is formerly Chairman of a large Scottish legal firm, a mediator since the 1980's and a highly regarded coach and mentor.

Read more about our course leaders


Spring School: Using Mediation Skills as a Professional

27 - 29 March 2017 
Central Edinburgh | CPD: 24+ hours

An intensive three day introduction to the foundation skills for effective conflict management, negotiation and mediation in commercial, workplace and organisational settings. This module is required to continue to the Mediator Competency and Assessment Modules

Register here. 

If you do not wish to register yet but wish to express serious interest, please contact Miriam Haboubi or call 0131 524 8188.

Residential Summer School: Using Mediation Skills as a Leader

3 - 6 September 2017
CPD: 24+ hours

Our Summer School is designed for leaders and is a full residential experience. A stand-alone course, it also serves as Module One for those looking to take the Mediator Competency and Assessment Modules.

Full details of our Summer School here

Register here. 

If you do not wish to register yet but wish to express serious interest, please contact Miriam Haboubi or call 0131 524 8188.

Module 2: Building Mediator Competence

Spring: 4 - 5 May 2017 | Autumn: 2 - 3 October 2017
Central Edinburgh | CPD: 16+ hours

Build and refine your mediation and negotiation skills, through practical application and video feedback. Work on a full mediation, using a case study in:

  • Commercial Contract & Professional Negligence;
  • Workplace, Management & Employment or;
  • Construction and Property.

Module 3:


Optional Practice Day

Spring: 24 May 2017 | Autumn: 1 November 2017
Central Edinburgh | CPD: 6+ hours

Refine and enhance your mediation skills prior to the assessment days.


Spring: 25 - 26 May 2017 | Autumn: 2 - 3 November 2017
CPD: 16+ hours​

For those who have completed modules 1 and 2, this optional assessment module gives you the opportunity to achieve Core's highly regarded accreditation: Certificate of Competence in Mediation Skills.

You will be assessed on each day with one to one feedback from professional mediators.


What they say about us

"I am really pleased that I have undertaken this course. The skill set is useful for life let alone mediation. It was a real privilege to meet and learn from the course teaching team, who all have huge reputations in this field. All of them have a really calm approach but are able to elicit areas for development and were quite direct about challenge, but encouraging at the same time. I wish I had had time to do this course a long time ago!​"
 Dame Sue Bruce | Summer School Participant 2015 

"Easily the most transformational course I have ever attended. The learning and skills developed have already paid dividends, unlocking some challenging situations and delivering results within days. John Sturrock and his colleagues are leaders in their field and freely shared their expertise with warmth, compassion and joy. If you have the opportunity to attend this course do all you can to make it happen." 
Oonagh Gil, Deputy Director, Scottish Government | Summer School Participant 2015

"One of the few training courses that actually changes employee behaviours and makes them think differently about dispute resolution and mediation's place in the process. Colleagues have found the sessions challenging and inspiring and they have been able to use their learnings practically to improve customer service and their working environment when handling disputes."
Jeff Hartley, Head of Group Customer Relations RBS, 2003-2015 

“The format of the course allowed me to gain invaluable practical experience of negotiation, mediation and conflict management skills and techniques, [and]….the opportunity to connect with highly skilled, friendly and engaging professionals from business and the public sector. It was the most challenging and rewarding training I have ever undertaken.”
Spring 2015 Participant

"It simply is the best course I've ever attended. The whole module was incredibly interesting, engaging and challenging!"
Senior HR Professional, major bank 

“I have undertaken many courses in my time, however I can honestly say that there is no course that compares with yours for making you stop and think and look inwards to challenge your own thinking and filters."
Senior Health Professional 

“I have found the course to be a positive and inspiring experience, which has challenged my professional practices and caused me to consider what is important. It should be compulsory!”
Senior Lawyer

“This was one of the most valuable learning experiences I have had in years.  The presenters and other contributors were superb. Never seen better.”
Senior NHS Professional

"It sounds like a cliche but is nevertheless true: Core's flagship Mediation and Conflict Management course was the best, most valuable and rewarding training course I have attended and is undoubtedly a hard act to follow."

“As good as they come, seriously. A great many lawyers and non-lawyers would benefit from what you teach.”

“I thought the course was superb - one of the most fulfilling (albeit difficult) experiences I have ever had….it has made me think very differently about what I have been doing for the last 20 years … and may even have changed my outlook on life to a significant degree!”
Senior legal practitioner

"In 20 years of attending educational and skills training courses, I am happy to say that this was the most informative, useful and enjoyable I have yet been to."
Partner, law firm

“Quite the best I have been on. I was genuinely very impressed. I can see that the techniques we were being taught were used in the conception and delivery of the course itself.”
Partner, professional services firm

“My colleagues both work on very high profile projects which require them to deal with a good deal of conflict and I consider your course to be the best there is in helping anyone to meet these challenges.”
Senior manager in major accountancy firm

“Excellent course. Entertainingly presented with high quality trainers. Has given me more cause for thought than most other courses I have attended. I increasingly became convinced over the course that mediation can and does work.”
Corporate adviser, oil and gas company
“I found the course exhilarating, extremely hard work and most thought provoking. This course has been far more useful as it concentrated very much on my development as well as giving me the opportunity of benefiting from others’ experiences.”
Senior manager in Top 3 accountancy firm

“I find the Core training to be the best I have experienced in my time in private practice because of the ability to get underneath the surface of what is going on.”
Partner in large law firm

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