better conversations
better outcomes
better conversations
better outcomes
Core helps people in business, organisations and the public sector to find quick, constructive and creative solutions to disputes and other difficult situations.
We work throughout the UK and beyond, providing a high quality, independent mediation and facilitation service, as well as specialist coaching and training.
Core's mediators, supported by the Core office, work to deliver a high quality, innovative and independent service.
Core's courses assist decision-makers, managers, professional advisers, HR professionals, civil servants, specialist negotiators and others to communicate effectively, manage differences and resolve disputes.
Our consultancy and facilitation service helps leaders and decision-makers in businesses and organisations to manage difficulties at senior level - or avoid them altogether.
Three weeks ago, I was in Alaska with my wife, en route to a mediation conference in Banff, Alberta. We were on a cruise ship in Glacier Bay National Park surveying the staggering Margerie Glacier: our onboard nature guide told us that temperatures in Alaska had increased by 4 degrees in a generation, glaciers were receding and the permafrost was melting.
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Being a mediator brings surprises along the way. For me, I was presented with what turned out to be the biggest challenge of my professional career last November when the Cabinet Secretary for Health in Scotland appointed me to conduct a review of allegations made by staff (through whistle-blowers) of bullying and harassment in Scotland’s geographically largest health service, NHS Highland.
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Announcing the launch of the report Bringing Mediation into the Mainstream in Civil Justice in Scotland by Scottish Mediation, the result of several months of work by an expert group co-chaired by John Sturrock.
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John Sturrock's article in The Scotsman on 1 July 2019, reflecting on mediation's journey and on the celebration of 500 editions of the SCOLAG Journal.
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John Sturrock's article in the 500th Edition of the SCOLAG Journal.
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Mediation Journeys - the Summer Core News is full of interesting reflections, news, articles and blogs.
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John Sturrock's article in The Times on Monday 10 June 2019.
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"Back in 2001, the delivery of more than 1,000 days of mediation would have seemed like a pipe dream, even if we had thought about it. Back then, the target for our small start-up business was simply to introduce mediation to commercial and civil disputes in Scotland."
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“In negotiations of all kinds, the greater your capacity for empathy – the more carefully you try to understand all of the other side’s motivations, interests and constraints – the more options you tend to have for potentially resolving the dispute or deadlock.” These are wise words from negotiation guru, Deepak Malhotra of Harvard Business School. He goes on to conclude that “a lack of empathy usually guarantees failure.”
...Malhotra’s words may provide at least a partial diagnosis of what has gone wrong with the UK’s Brexit negotiations.
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"This is the place on earth where there is the most significant formation of glaciers. But even here, they are receding. Climate change, temperatures increasing at twice the rate of the rest of the world, the data gathering can’t keep up. I ask you all to think about what you can do to change things.”
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John Sturrock reflects on his time as an advocate at the Scottish Bar and asks: could at least some of these cases have been mediated, had mediation been available?
Originally published in The Scotsman on 15 April 2019.
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I'm still of the view that the Core course has been the most worthwhile training I've done since qualifying.
I am a big fan of mediation as a form of dispute resolution and we probably don't use it enough. Please be assured that we will be coming back to you, however, in the future.
You did a superb job to get two sides with very entrenched views to come to an agreement. You produced a calm environment that enabled all the detail to be debated in a constructive way.
Many thanks. I found that exhilarating, exhausting, uncomfortable and necessary all in equal measure. You were brilliant.
The group absolutely loved the workshop. It was presented in the right tone, assertive yet respectfully and calmly nurturing. The conversations that I have had with them truly reflect an 11 out of 10 type of feedback.
Thank you for the energy, intellect and enthusiasm you shared with us this week. Rarely do you get to be on a course with a facilitator who has such a broad range....
I have found the course to be a positive and inspiring experience, which has challenged my professional practices and caused me to consider what is important. It should be compulsory!
With the excellent record I've had with Core and mediation as a process, I will continue to consider this form of ADR in all the claims I handle!
I thought the course was superb - one of the most fulfilling (albeit difficult) experiences I have ever had….it has made me think very differently about what I have been doing for the last 20...
Thank you enormously for your contribution - it has saved vast expense, energy and doubtless nervous exhaustion for all. A great advert for mediation in general, and Core in particular.
In 20 years of attending educational and skills training courses, I am happy to say that this was the most informative, useful and enjoyable I have yet been to.
My colleagues both work on very high profile projects which require them to deal with a good deal of conflict and I consider your course to be the best there is in helping anyone to...
Date: Sunday 1 September (16:30) - Wednesday 4 September (16:30)
Venue: Carberry Tower Mansion House and Estate, Musselburgh EH21 8PY
Core Solutions Group
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10 York Place
Edinburgh
EH1 3EP
